2x automation rate | 1M+ contacts processed | Manual time saved

Designed validated contacts feature for accounting software that doubled automation rates from 33% to 67% in 4 months, enabling thousands of accountants to clean up over 1 million contacts while reducing manual processing time by nearly a quarter.

Led research and design for payroll portal redesign, increasing NPS scores by 30% through streamlined workflows and improved usability for payroll administrators and approvers.